Zoro24.shop Return Policy

Overview

At Zoro24.shop, customer satisfaction is our highest priority. We are committed to ensuring that your shopping experience is enjoyable and meets your expectations. To support this, we have a comprehensive Return and Replacement Policy for all our customers.

Return Policy for Bangladesh

Valid Reasons for Return and Replacement

  • Damaged or Defective Product: If the product arrives damaged or defective.
  • Product Not as Described: If the product differs from the description on our website.
  • Size or Color Mismatch: If the item does not match the size or color as ordered.
  • Incorrect Item Sent: If the product received is not what was ordered.

Return Process

  • Contact Customer Support: Email us at support@zoro24.shop within 7 days of receiving the product to initiate a return.
  • Return Pickup: Once the request is processed, we will arrange a return pickup or provide further instructions.
  • Quality Check: After receiving the returned item, our team will verify the issue. A replacement or refund will be provided if it meets our return conditions.

Refund Policy

  • Processing Refunds: Refunds are processed after the returned product is verified.
  • Stock Availability: Replacement is subject to stock. If unavailable, a full refund will be issued.
  • Non-Refundable Fees: Cash on Delivery (COD) fees and shipping charges are non-refundable.
  • Timeline: Refunds are typically processed within 7-10 business days. For delays, contact us at support@zoro24.shop.

Return Policy for Germany

Zoro24.shop adheres to German consumer protection standards, providing a straightforward return policy.

Valid Reasons for Return and Replacement

  • Damaged or Defective Product: If the product arrives damaged or with defects.
  • Product Not as Described: If the product does not match the description or image on our website.
  • Size or Color Mismatch: If the product does not align with the ordered specifications.
  • Incorrect Item Sent: If the received product is not what was ordered.

Return Process

  • Contact Customer Support: Email support@zoro24.shop within 14 days of receiving the item.
  • Return Instructions: We will guide you on the return process. Products should be unused, in their original condition, and with all packaging intact.
  • Quality Check: Upon receiving the returned item, our team will inspect it. If the return is valid, we will proceed with a replacement or refund.

Refund Policy

  • Refund Timeline: Refunds are processed within 7-10 business days. For inquiries, please contact us at support@zoro24.shop.

Return Policy for Europe (Excluding Germany)

Complying with European consumer rights, Zoro24.shop offers a transparent return process.

Valid Reasons for Return and Replacement

  • Damaged or Defective Product
  • Product Not as Described
  • Size or Color Mismatch
  • Incorrect Item Sent

Return Process

  • Initiate Return: Contact us within 14 days at support@zoro24.shop.
  • Shipping Instructions: We will provide return details. Items must be unused and returned with original packaging.
  • Inspection and Approval: Our team will verify the returned item’s condition. If approved, we will process a replacement or refund.

Refund Policy

  • Refund Timeline: Refunds are processed within 7-10 business days. For assistance, please reach out to support@zoro24.shop.

Return Policy for All Other Countries

For international customers, Zoro24.shop ensures a customer-friendly and accessible return policy.

Valid Reasons for Return and Replacement

  • Damaged or Defective Product
  • Product Not as Described
  • Size or Color Mismatch
  • Incorrect Item Sent

Return Process

  1. Contact Support: Email us within 14 days at support@zoro24.shop.
  2. Return Procedure: We will provide return instructions. Items should be unused and returned in their original packaging.
  3. Evaluation: Upon receiving the returned item, we will conduct a quality check. If the return is approved, we will initiate a replacement or refund.

Refund Policy

  • Refund Timeline: Refunds are processed within 7-10 business days. For questions, please email us at support@zoro24.shop.

 

For additional assistance, please contact our Customer Care Team for Bangladesh:

Customer Care Team for Europe: