Welcome to Zoro24.shop!

By accessing and using Zoro24.shop, you are agreeing to comply with and be bound by the following Terms and Conditions.

Definitions

  • “We,” “Us,” “Our,” “Website,” “Site,” “System,” and “Platform” refer to Zoro24.shop, which includes all associated services, social media channels, mobile applications, and wearable technology.
  • “You,” “Your,” and “User” refer to customers and visitors of our website.

Agreement to Terms

These Terms and Conditions govern your use of Zoro24.shop and all of its content. By placing an order on our site or any of its platforms, you acknowledge that you have read, understood, and agreed to abide by these terms.

Important Note

Please read these Terms and Conditions carefully before using our site. Your continued access to the website and utilization of its services, content, and resources indicates your acceptance of these terms. If you do not agree with any part of these conditions, please cease using Zoro24.shop and its associated platforms immediately.

Intellectual Property Rights

At Zoro24.shop, we own all the content, resources, and materials found on our website and related platforms. This includes text, images, logos, and videos.

Use of Our Content

You cannot copy, modify, or share any of our content without our permission. Any unauthorized use is strictly prohibited.

Linking to Our Website

You may link to our content if you credit Zoro24.shop as the source. Please ensure you do this clearly.

Protecting Our Rights

If you violate our intellectual property rights, we may take action, including terminating your account. We take the protection of our content seriously and will address any misuse.


User Content 

At Zoro24.shop, we value the contributions of our users. According to our Terms and Conditions, any text, audio recordings, images, videos, or other original materials you choose to publish on our website or platform will be considered your content. By submitting such content, you grant us a non-exclusive, irrevocable, and global license to view, use, reproduce, distribute, and publish it across various media platforms. We may also use your content for legal purposes when necessary.

Important Guidelines:

  • Ownership: Ensure that all content you submit is exclusively owned by you. It must not violate the copyrights or rights of any third parties.
  • Rights to Use: By submitting your content, you agree that we can utilize it as outlined in our Terms and Conditions.
  • Modification Rights: Zoro24.shop reserves the right to modify, remove, or alter any user-submitted content at any time, without prior notice.

User Responsibility

As a user, you are responsible for ensuring that your submissions comply with these guidelines. By adhering to these rules, you help maintain a respectful and legal community on Zoro24.shop.


Reasons for Returns & Replacement at Zoro24.shop

At Zoro24.shop, customer satisfaction is our priority. We understand that sometimes returns and replacements are necessary. Below are the valid reasons for returning or replacing an item:

Valid Reasons for Return

  1. Damaged or Defective Product: If your item is received damaged or defective.
  2. Product Not as Described: If the product differs from the description on our website.
  3. Size Mismatch: If the clothing item does not fit as expected.
  4. Color Mismatch: If the clothing item received is not the color you ordered.
  5. Wrong Product Sent: If you receive a product different from what you ordered.

How to Return Your Order

  1. Contact Customer Care:
    1. For customers in Bangladesh, email our Customer Care Team at info@zoro24.shop within 7 days of receiving your order.
    2. For customers from other countries, email us within 14 days of receiving your order.
  2. Return Pickup:
    Once we receive your return request, we will arrange for a return pickup or provide you with instructions on how to return the product.
  3. Quality Check:
    After receiving the returned item, our team will conduct a quality check. If your reason for return is valid and the item meets our return conditions, we will proceed with either a replacement or a refund.

Refund Policy

  1. Processing Refunds: Refunds are processed after evaluating the returned product.
  2. Replacement Stock: Replacement is subject to stock availability. If the product is out of stock, you will receive a full refund, hassle-free.
  3. Non-Refundable Charges: Please note that any Cash on Delivery convenience fees and shipping charges are non-refundable.
  4. Cash on Delivery Orders: If you selected Cash on Delivery (COD), no refund is applicable as payment was not made.
  5. Online Payment Refunds: For payments made via Credit Card, Debit Card, Mobile Banking, or Bank Transfer, refunds will be credited to your respective account.
  6. Technical Errors: If an online payment is processed multiple times due to a technical error, we will refund the extra amount.
  7. Refund Timeline: Expect your refund to be processed within 7-10 working days. If you do not receive your refund within this period, please contact us at info@zoro24.shop, and we will investigate the matter.

Order Cancellation Policy

  • After placing your order, you will receive a phone confirmation call. You can cancel your order during this call if necessary.
  • Post-Confirmation Cancellation: If you agree to receive the product during the confirmation call, cancellation may not be possible.
  • COD Orders: No refund is applicable for Cash on Delivery orders as no payment has been made.
  • Refund for Canceled Orders: For Credit Card, Debit Card, Mobile Banking, or Bank Transfer payments, the total amount will be refunded to your account once the order is canceled.

Discount Policy at Zoro24.shop

At Zoro24.shop, we aim to provide our customers with great savings while ensuring a smooth shopping experience. Below is our Discount Policy outlining how discounts can be applied to your orders:

  1. Single Discount Method: Customers can use only one method of discount per order. This includes options such as:
    • Free delivery
    • Coupon discounts
    • Payment gateway discounts
  2. Coupon Discounts with Free Delivery: If your cart includes products eligible for free delivery, coupon discounts will only apply to products that are not eligible for free delivery.
  3. Payment Gateway Discounts: If you choose a payment gateway that provides a discount, please note that coupon discounts cannot be combined with this payment gateway discount. Only one discount will be applied to your order.

Delivery Policy for Zoro24.shop

At Zoro24.shop, we are committed to providing timely delivery of your orders. Below are the details regarding our delivery timelines, costs, and types of delivery for customers within Bangladesh and internationally:

Delivery Timeline and Costs

Delivery Location

Order Time

Delivery Type

Cost

Delivery Date

Inside Dhaka

00:00 – 23:59 hrs

Regular

Free

Within 3-5 working days

Outside Dhaka

00:00 – 12:00 hrs

Regular

Free

Within 3-6 working days

Worldwide

00:00 – 12:00 hrs

Regular

Depends on destination and parcel size***

Depends on destination and parcel size***

Important Notes:

  • Inside Dhaka Free Delivery: Delivery within Dhaka city is free for orders valued at BDT 3000 or above.
  • Urgent Delivery: Urgent delivery is not available on Fridays and government holidays.
  • International Delivery Costs: The cost for international delivery varies based on the destination country and the weight or size of the parcel. For an estimated cost of international delivery, please contact our service center.

How to Track Your Order

Once your order has been dispatched, you will receive a tracking number via email or SMS, allowing you to monitor your shipment until it arrives at your designated address.

Thank you for choosing Zoro24.shop! 


Product Availability and Limitations

At Zoro24.shop, we strive to maintain a robust inventory of our products; however, due to their popularity and supply constraints, we may need to limit the quantity available for purchase. We reserve the right to adjust product availability at any time without prior notice.

In some instances, orders may not be processed due to stock shortages or other unforeseen circumstances. Zoro24.shop reserves the right to refuse or cancel any order for any reason. If you have made a payment, a full refund will be issued accordingly.

Limitations of Liability

Our liability is strictly limited to the amount you pay for the specific product. Zoro24.shop will not be held responsible for any indirect, consequential losses or damages, including but not limited to loss of data, income, profit, property damage, or claims from third parties resulting from your use of the site or any products purchased.

Payment & Shipping

Zoro24.shop provides various payment options to ensure a seamless shopping experience:

  • Cash on Delivery (COD)
  • Debit/Credit Cards (VISA, MasterCard, American Express, paypal, etc.)
  • Mobile Banking (bKash, Nagad, Rocket)

Once your order is confirmed, we will arrange the shipment of products. Please note that shipping schedules are estimates and are not guaranteed. Delays may occur due to factors such as inclement weather, political disruptions, or other unforeseen circumstances. Ownership and risk of loss or damage transfer to you upon delivery of the products.

Applicable Law

These Terms and Conditions are governed by the laws of Bangladesh. Any disputes arising from your use of Zoro24.shop or any transactions conducted through our site will be subject to the jurisdiction of the courts of Bangladesh.


Contact Us

If you have any inquiries or concerns regarding this Privacy Policy or our data practices, please feel free to reach out to us:

Thank you for choosing zoro24.shop! Your trust is paramount to us, and we are dedicated to safeguarding your privacy.